Terms and Conditions & Privacy Policy

Pyramidlamp.com

1. General Information

Pyramidlamp.com is a webshop offering handmade light objects and art objects. All lamps are crafted with care and attention, often made to order or as unique pieces.

By placing an order on this website, the buyer agrees to the following terms and conditions.


2. Products and Custom Work

The offered lamps are:

  • handmade

  • specially crafted after ordering

  • or unique, one-of-a-kind designs

Small variations in color, texture, or material are inherent to the handmade character and do not constitute grounds for complaint or return.


3. Ordering Process and Payment

  1. After placing an order, the buyer will receive a confirmation email.

  2. Subsequently, a payment link will be sent via email.

  3. After receiving payment, the lamp will be crafted.

  4. Once the lamp is ready, it will be shipped.

  5. The expected delivery time will be communicated via email.

👉 The complete process – from payment to shipping – can take up to two (2) weeks after payment is received.


4. Delivery

Delivery takes place by shipping to the address provided by the buyer. Pyramidlamp.com is not liable for delays caused by the carrier.

Make sure the delivery address is entered correctly.


5. Returns and Right of Withdrawal

No Return Policy

Returns are not accepted because:

  • the lamp is specially made for the buyer, or

  • it is a unique piece that cannot be replaced.

This falls under the legal exception to the right of withdrawal for custom work and unique products (Article 6:230p BW).

By placing an order, the buyer agrees to these terms.


6. Liability

Pyramidlamp.com is not liable for:

  • damage caused by improper use of the product

  • indirect damage or consequential damage

  • damage occurring after delivery due to external factors

Use the lamp only according to the included or generally applicable safety guidelines.


7. Intellectual Property

All designs, texts, images, and concepts on this website are the property of Pyramidlamp.com, unless otherwise stated. Nothing may be copied or used without written permission.


Privacy Policy

8. Personal Data

Pyramidlamp.com only processes personal data necessary for:

  • processing orders

  • email communication

  • shipping products

This includes:

  • name

  • email address

  • address details


9. Use of Data

Personal data is:

  • not sold to third parties

  • not used for marketing without consent

  • only used to fulfill the agreement


10. Retention Period

Data is not kept longer than necessary for administrative and legal obligations.


11. Security

Pyramidlamp.com takes appropriate measures to protect personal data against misuse, loss, or unauthorized access.


12. Cookies

The website may use functional and analytical cookies to improve the site’s operation. These cookies do not collect personally identifiable information.


13. Questions

For questions about these terms or the privacy policy, you can contact us using the contact information on the website.


Last update: February 6, 2026